Refund & Return Policy

Refund & Return Policy

At MYNA, we want you to love every piece that arrives at your door. If something isn't right, this policy makes it simple. Please read it carefully before placing an order — by purchasing from us, you agree to the terms below. This policy is offered in addition to, and does not limit, your rights under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

01 — Order Cancellation

You may cancel your order within 24 hours of placing it. After 24 hours, your order moves into dispatch preparation and we are unable to cancel or modify it.

To cancel, contact us immediately via our Contact page with your order number. If your cancellation is approved, your refund will be processed to the original payment method within 5–7 business days.

02 — Return Window

You may request a return within 7 days of delivery. To be eligible, please raise your request within this window. Requests made after 7 days will not be accepted, except where required by law.

03 — Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, you must report it to us within 24 hours of delivery.

Your report must include:

• Your order number
• A clear unboxing video showing the damage or defect — this is mandatory for all damage claims
• Clear photographs of the damaged item and packaging

Reports made after 24 hours of delivery, or without a video, may not be accepted. Once we verify the damage, we will arrange a replacement or full refund at no cost to you.

04 — Return Eligibility

To be eligible for a return, items must be:

• Unused and unworn, in their original condition
• Returned with all tags, cards, and protective packaging intact
• Sent back in the original box or pouch

Items that show signs of wear, or that arrive damaged in return transit due to insufficient packaging, may be declined or partially refunded after inspection.

05 — Non-Returnable Items

The following items cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect:

• Pierced earrings and nose pins (for hygiene reasons)
• Customised or personalised pieces made to your request
• Items marked as Final Sale or Clearance
• Gift cards

06 — How to Start a Return

Within 7 days of delivery, contact us via our Contact page with:

• Your order number
• The item(s) you wish to return and your reason
• Photos and an unboxing video (mandatory for damage or defect claims)

Please do not ship anything back before we confirm your return request. We will reply with return instructions and the return address within 24–48 hours of receiving your request.

07 — Refunds & Timelines

Once your returned item reaches us, we inspect it and notify you of the outcome. Approved refunds are issued to your original payment method within 5–7 business days of approval. Your bank, card issuer, or UPI provider may take additional time to reflect the amount.

08 — Cash on Delivery (COD) Refunds

For orders paid by Cash on Delivery, refunds are made via bank transfer or UPI. Once your return is approved, we will request your account or UPI details through a secure channel. For your safety, please share these only when we ask, and never over an unofficial link or message.

09 — Exchanges

Would you prefer a different piece or size? Mention it in your return request and we will do our best to arrange an exchange, subject to availability. If your preferred item is not in stock, we will process a full refund so you are never left waiting.

10 — Contact Us

For any questions about this policy, please reach out via our Contact page or email us at info@artificialjewellers.com. We typically respond within 24 hours.