Refund & Return Policy

01Return Window

You may request a return or exchange within 7 days of delivery. To be eligible, please raise your request within this window using the steps in “How to Start a Return.” Requests made after 7 days may not be accepted, except where required by law.

02Return Eligibility

To keep things fair for everyone, returned items must be:

• Unused, unworn and in their original condition
• Returned with all tags, cards and protective packaging intact
• Sent back in the original box or pouch so they’re protected in transit

Items that show signs of wear, or that are damaged in return transit due to insufficient packaging, may be declined or refunded in part after inspection.

03Non-Returnable Items

For hygiene, safety and practical reasons, the following cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

• Pierced earrings and nose pins (for hygiene reasons)
• Customised or personalised pieces made to your request
• Items marked “Final Sale” or “Clearance”
• Gift cards

04How to Start a Return

Within 7 days of delivery, reach out to us with your order number, the item(s) you’d like to return, and the reason. For damaged, defective or wrong items, please include clear photos — and an unboxing video if you have one.

We’ll reply with return instructions and the return address. Please don’t ship anything back before we confirm, so we can make sure your return is logged and reaches the right place.

05Refunds & Timelines

Once your return reaches us, we inspect it and notify you whether it’s approved. Approved refunds are issued to your original payment method within 5–7 business days of approval. Your bank, card issuer or UPI provider may take a little additional time to reflect the amount.

06Cash-on-Delivery Refunds

For orders paid by Cash on Delivery, refunds are made by bank transfer or UPI. Once your return is approved, we’ll request your account or UPI details through a secure channel. For your safety, please share these only when we ask, and never over an unofficial link or message.

07Exchanges

Would you prefer a different piece? Mention it in your return request and we’ll do our best to arrange an exchange, subject to availability. If your preferred item isn’t in stock, we’ll process a refund instead so you’re never left waiting.

08Damaged, Defective or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, please tell us within 48 hours of delivery with photos (and an unboxing video, if possible). We’ll arrange a replacement or a full refund — including any return shipping — at no cost to you.

09Return Shipping

If a return is due to our error — a damaged, defective or incorrect item — we cover the return shipping. For change-of-mind returns, return shipping is arranged and paid by you, and any original shipping charges are non-refundable.

10Order Cancellations

You can cancel your order any time before it is dispatched — just contact us as soon as possible. Once an order has been dispatched, it follows the return process above. Prepaid cancellations are refunded to your original payment method.

11Late or Missing Refunds

If you haven’t received a refund that we’ve approved, please first check with your bank or payment provider, as processing can take a few extra days. If it still hasn’t appeared, contact us and we’ll help track it down.