Questions, Answered

Orders are packed within 1–2 business days and delivered in roughly 4–7 business days across most of India, sooner within Madhya Pradesh. You'll receive a tracking link by email and SMS the moment your order is dispatched.

Yes — shipping is complimentary on all prepaid orders across India. A small handling fee applies to Cash on Delivery orders, shown clearly at checkout.

Use the link in your dispatch email or SMS, or visit our Track Order page and enter your order number with the email or phone used at checkout.

If your order hasn't been dispatched yet, we'll do our best to help. Reach out as soon as possible with your order number and we'll see what's possible before it leaves our atelier.

At present we ship within India only. We hope to open international shipping in the future — follow us on Instagram to hear first when we do.

Unworn pieces in their original condition and packaging can be returned within 7 days of delivery. See our full Returns & Exchanges page for eligibility and the simple step-by-step process.

Yes — eligible items can be exchanged once. Just mention it when you raise the request. If there's a price difference we'll send a quick payment link or refund the balance, and your first exchange shipping is on us.

We're so sorry. Please contact us within 48 hours with a photo of the piece and packaging, and we'll arrange a free replacement or full refund at no cost to you.

Once your returned item passes inspection, refunds reach UPI and net banking in 3–5 business days, and cards in 5–7. Prefer store credit? That's issued within 24 hours.

Our pieces are fashion jewellery — crafted in zinc alloy with a fine gold-tone plating. They give the rich look of traditional gold jewellery at a fraction of the price, designed for everyday elegance rather than investment.

Gold-tone plating is a surface layer, so it mellows gradually with wear — this is natural for all fashion jewellery. With good care it stays beautiful far longer; see our Care Guide for simple steps to protect the shine.

Our pieces are nickel-conscious and made to be gentle for most wearers. If you have highly sensitive skin or known allergies, we suggest limiting prolonged contact and keeping pieces dry.

Our Size Guide walks you through measuring rings, bangles, chains, and more at home, with full charts. Between two sizes? Choose the larger one — it's easier to adjust.

Slight variation in shade or finish between pieces is natural in handcrafted plated jewellery, and screens can render tones differently. Every item is quality-checked before it leaves our Indore atelier.

We accept UPI, credit and debit cards, net banking, and popular wallets, plus Cash on Delivery on most pincodes. All online payments are processed through a secure, encrypted gateway.

Absolutely. Payments are handled by a trusted, PCI-compliant payment gateway with bank-grade encryption. We never see or store your full card details.

Yes, COD is available on most pincodes across India for a small handling fee shown at checkout. For the fastest, charge-free experience we recommend a prepaid method.

For COD orders, approved refunds are made by bank transfer to details you provide, typically within 5–7 business days of the returned item passing inspection.